Implementation
There's a direct correlation between implementation success and certifications. Our consultants are certified — they have the knowledge and skill to assist you through the full cycle of an ERP project.
How we work
Committed to your business, from analysis to support
Work with consultants who have delivered a multiplicity of ERP projects — implementing financial management information system solutions across various industries and sectors.
Training
A good understanding of an ERP system requires constant training. We take you through everything you need to know — functional integration, how it maps to your business processes and user roles.
Development
Every business is unique. From an ERP perspective, we deliver differentiation through customised processes and integrations that meet your exact needs out of the system.
Support
A system that is not well supported eventually crumbles. We are old timers with many years of experience — we place you in safe hands for years of return on your investment.
Stellar Support Service
Unlimited support, not per-case
Our service level agreement covers your ERP investment completely. It's not charged based on the number of cases — it's unlimited throughout the term of service, provided through an always-available approach.
Beyond troubleshooting, reporting is the most frequently sought requirement after go-live. Our SLA covers almost all your reporting needs — creating new and modifying existing reports — without extra charge.
- Microsoft Teams — for quick fixes and "how to" questions
- Email — send an email (converted into a case) for system errors
- Self-Service Portal — log on, create and follow up on your cases
- Phone — direct calls to support engineers, any day, for urgent issues
Methodology
A proven five-phase project lifecycle
Our methodology provides guided phases, tools and templates that increase consistency, timeframes and quality throughout the project lifecycle.
Analysis
Understand your business processes, goals and challenges before anything is built.
Design
Map the solution to your exact needs — configuration, workflows and roles.
Development
Customise, integrate and prepare the system for your environment.
Deployment
Go live with data migration, testing and team readiness.
Operations
Train, support and continuously improve — unlimited, for the long term.
Project life-cycle
Start your project on solid ground
Speak to our consultants about implementing, customising or supporting your ERP solution.